Tuesday, January 12, 2016

[sugarcrm] Reset selected users preference from ListView

As users make changes while navigating around Sugar, their preferences are stored in the Sugar database. This includes preferences such as placement of subpanels, sort orders on list view, previous searches on both basic and advanced searches, and settings in the Advanced tab of the User Profile. If there have been unwanted changes and the user would like to start fresh, the "Reset User Preferences" option can be used to undo all preferences saved by Sugar. This will revert the specific user's preferences back to the out of the box settings. This action cannot be undone.

Note: If the user is currently logged in, the changes will not take effect until the user is logged out and then back in.

Note: Resetting a user's preferences is the only way to allow a user access to Sugar if they have been locked out using the Login Lockout feature in Password Management.
Use the following steps to reset a user's preferences:
  1.     Navigate to the user's detail view via Admin > User Management and selecting the user from the list view.
  2.     Select "Reset User Preferences" from the Actions Menu of the detail view.  
  3. An error box will appear confirming the reset. Click "OK" to proceed.
(http://support.sugarcrm.com)

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